Terms of Service & Returns Policy

 

 

Last updated: 24/07/25

 

Welcome to Chalumu. These Terms of Service apply to all purchases made through our website, and outline the terms under which we sell our products. By placing an order with us, you agree to these terms, including our Returns Policy below.

 

1. About Us

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Chalumu is a mindful small business offering hand-finished breathwork jewellery designed to support calm, focus, and wellbeing.

 

Business Name: Chalumu

Contact Email:chalumu@mail.com

Registered Country: United Kingdom

 

2. Products & Pricing

 

We take care to display our products as accurately as possible, but colours may vary slightly depending on screen settings.

All prices are listed in GBP (£) and may be subject to change without notice. Any discounts or promotional offers will be clearly stated on the website.

 

3. Placing an Order

 

When you place an order, you will receive an email confirming we have received it. A binding contract is formed once we accept and dispatch your order.

We reserve the right to cancel or refuse an order at our discretion, such as in the event of pricing errors or limited stock availability.

 

4. Payment

 

We accept secure payment via major debit and credit cards, as well as other payment methods shown at checkout. Payment is taken at the time of purchase.

 

5. Shipping & Delivery

 

We aim to dispatch orders within the timeframe stated on our website. Once shipped, you will receive a confirmation email with tracking details (if applicable).

Delivery times may vary depending on your location. We are not responsible for delays caused by postal services or events beyond our control.

 

6. Returns & Refunds

 

We want you to feel confident in your purchase. If you’re not fully satisfied, you may return your item in accordance with the UK Consumer Contracts Regulations.

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Return Eligibility:

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• Items must be unused and in their original packaging

• You must contact us within 14 days of delivery to request a return

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How to Return:

 

Email us at  chalumu@mail.com within 14 days of receiving your order. We’ll send you a returns label and instructions.

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Refunds:

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• Refunds are processed within 5–7 working days after the returned item is received and inspected

• Original delivery costs are non-refundable

• Return postage may be deducted from your refund, unless the item is faulty

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Faulty Items:

 

If your item arrives damaged or faulty, please get in touch and include a photo if possible. We will offer a replacement or full refund as appropriate.

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Sale Items:

 

Sale or discounted items may be returned for store credit only, unless faulty.

 

7. Cancellations

 

Under UK law, you have the right to cancel your order within 14 calendar days of delivery. To cancel before your order has been dispatched, please contact us as soon as possible.

 

If the order has already been dispatched, please follow the returns process outlined above.

 

8. Privacy

 

We take your privacy seriously. Please refer to our Privacy Policy for information on how we handle your personal data in line with UK GDPR.

 

9. Limitation of Liability

 

We are not liable for any indirect or consequential loss, or for failure to deliver goods due to circumstances beyond our reasonable control.

 

10. Governing Law

 

These terms are governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.

 

 

Thank You

 

Thank you for supporting a small, mindful brand. If you have any questions or concerns, please don’t hesitate to contact us.

 

— With calm,

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The Chalumu Team. 

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