Privacy Policy
Last updated: 16th August 2025
Welcome to ChaluMu. Your privacy and trust are essential to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or purchase our products.
By using this site, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information when you engage with ChaluMu:
Personal Details: such as your name, email address, shipping address, and phone number (e.g., when you place an order or sign up for our newsletter).
Payment Information: processed securely through third-party payment providers (see section 5).
Analytics Data: such as browser type, IP address, time on site, and page visits (via tools like Google Analytics).
Cookies: small data files stored on your browser to personalize your experience and allow site features to work.
2. How We Use Your Data
We use your data to:
Process and fulfill your orders
Contact you regarding your purchases
Send you marketing emails (if you opt-in)
Improve and personalize your experience with ChaluMu
Comply with legal obligations
Advertising and Meta (Facebook/Instagram) Services
We use advertising services provided by Meta Platforms, Inc. (Facebook and Instagram) to show personalised ads. Meta may collect information about your activity on our website and across their platforms to serve these ads. This helps us provide content and offers that may be relevant to you. You can learn more about how Meta uses data and manage your ad preferences by visiting Meta’s Privacy Policy.
3. Data Protection & Security
We take your privacy seriously. All payment data is handled by secure, PCI-compliant third parties. We do not store your full credit card information on our servers.
We implement appropriate technical and organizational security measures to protect your data.
4. Your Rights
Depending on your location (e.g., UK, EU), you may have the right to:
Access your data
Correct or update inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a supervisory authority
To request any of these actions, email us at: natasha@chalumu.com
5. Third-Party Payment Providers
We work with reputable payment processors. When you make a purchase, your payment details are securely processed by these providers according to their own privacy policies:
Wix Payments
https://www.wix.com/about/privacy
PayPal
https://www.paypal.com/webapps/mpp/ua/privacy-full
Stripe
https://stripe.com/privacy
Apple Pay
https://www.apple.com/legal/privacy/
Google Pay
https://payments.google.com/files/privacy/privacy_notice_EEA.html
Clearpay (UK)
https://www.clearpay.co.uk/en-GB/privacy-policy
We recommend reviewing their policies to understand how they handle your information.
6. Cookies
Our site uses cookies to:
Remember your preferences
Analyze site traffic
Improve user experience
You can manage cookie settings via your browser or device preferences. By continuing to use our site, you consent to the use of cookies.
7. Contact Us
Questions? Feedback? Data request?
Email us at: natasha@chalumu.com
8. Updates to This Policy
We may update this policy to reflect changes in technology, law, or our practices. Please check this page regularly. The latest version will always have the updated date at the top.