Terms of Service & Returns Policy

 

 

Last updated: 24/07/25

 

Welcome to Chalumu. These Terms of Service apply to all purchases made through our website, and outline the terms under which we sell our products. By placing an order with us, you agree to these terms, including our Returns Policy below.

 

1. About Us

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Chalumu is a mindful small business offering hand-finished breathwork jewellery designed to support calm, focus, and wellbeing.

 

Business Name: Chalumu

Contact Email:chalumu@mail.com

Registered Country: United Kingdom

 

2. Products & Pricing

 

We take care to display our products as accurately as possible, but colours may vary slightly depending on screen settings. Our necklaces are hand-finished, so no two pieces will ever be completely identical. Small variations between individual pieces are a natural part of the finishing process and do not affect the function of the necklace.

All prices are listed in GBP (£) and may be subject to change without notice. Any discounts or promotional offers will be clearly stated on the website.

 

3. Placing an Order

 

When you place an order, you will receive an email confirming we have received it. A binding contract is formed once we accept and dispatch your order.

We reserve the right to cancel or refuse an order at our discretion, such as in the event of pricing errors or limited stock availability.

 

4. Payment

 

We accept secure payment via major debit and credit cards, as well as other payment methods shown at checkout. Payment is taken at the time of purchase.

 

5. Shipping & Delivery

 

We aim to dispatch orders within the timeframe stated on our website. Once shipped, you will receive a confirmation email with tracking details (if applicable).

Delivery times may vary depending on your location. We are not responsible for delays caused by postal services or events beyond our control.

 

6. Returns & Refunds

 

We want you to feel confident in your purchase. If you’re not fully satisfied, you may return your item in accordance with the UK Consumer Contracts Regulations.

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Changed your mind?

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• If you change your mind about your purchase, please contact us within 30 days of receiving your order to let us know you'd like to make a return.

• Email us at natasha@chalumu.com with your name and order number and we'll send you the return instructions.

• For change-of-mind returns, customers are responsible for the cost of returning the order to us. We recommend using a tracked service and keeping your proof of postage until your refund has been processed.

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Returning your jewellery:

 

Breathing necklaces are designed to be placed against the lips, so if you are considering returning your necklace, please do not use it.

Items returned under our 30-day returns policy should be unused and returned with all of their original packaging and contents, including the jewellery box, pouch and any other items supplied with your order.

Our necklaces are hand-finished, so no two pieces will ever be completely identical. Small variations between individual pieces are a natural part of the finishing process and do not affect the function of the necklace.

You are welcome to inspect your jewellery when it arrives. If an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund.

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Refunds:

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• Once your return has been received and inspected, we will process your refund to your original payment method.

• If you cancel your entire order within your statutory cancellation period, your refund will include the amount paid for your order plus any standard delivery charge you paid when placing the order.

• The cost of returning a change-of-mind order to us is the responsibility of the customer.

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Faulty Items:

If your item arrives faulty, damaged, incorrect or not as described, please contact us at natasha@chalumu.com and include a photograph where possible.

We'll arrange the appropriate resolution and, where a return is required, we will cover the cost of returning the item to us.

Please contact us before returning a faulty, damaged or incorrect item.

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Sale Items:

 

Sale and discounted items can be returned in accordance with our returns policy.

Your statutory rights are the same whether an item was purchased at full price or in a sale.

 

Your statutory rights:

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Our 30-day returns policy is in addition to your statutory rights and does not affect them.

For online purchases, UK consumers generally have the right to cancel an order within 14 days of receiving it. After notifying us of the cancellation, you then have a further 14 days to return the goods.

Nothing in this policy affects your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to your contract.

 

 

8. Privacy

 

We take your privacy seriously. Please refer to our Privacy Policy for information on how we handle your personal data in line with UK GDPR.

 

9. Limitation of Liability

 

We are not liable for any indirect or consequential loss, or for failure to deliver goods due to circumstances beyond our reasonable control.

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ChaLuMu necklaces are lifestyle accessories designed to support mindful breathing. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Always consult a healthcare professional with any health concerns or if pregnant.

 

10. Governing Law

 

These terms are governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.

 

 

Thank You

 

Thank you for supporting a small, mindful brand. If you have any questions or concerns, please don’t hesitate to contact us.

 

— With calm,

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The Chalumu Team. 

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